We don’t charge an installation fee when you place a service order. If, however, the distance between our boundary box and the installation point in your home is further than 20 metres, we will have to quote you
Price includes VAT
Form Download
You can also download the Order Form together with the Mandate Order Form and submit to info@itagatrading.com
We take the privacy of your personal information seriously. If you’d like to see how your personal information is held by us and our commitment to your privacy, please read our Privacy Notice on our website.
Fibre Point and Router Installation Process
Your order will be processed immediately after the order has been signed by you and reached our office. The first step is to build the access line into your premises, and then install the connectivity equipment. Our Network Operation Centre (NOC) will send you an email with your connectivity account number, after the equipment is successfully installed. The connectivity account number is the number which must reference all payments to us. Your equipment user ID and password is for use in our NOC.
Payments
We take the privacy of your personal information seriously. If you’d like to see how your personal information is held by us and our commitment to your privacy, please read our Privacy Notice on our website.
Fibre Point and Router Installation Process
The service is prepaid but Itaga Trading may make the service live before payment is received in its bank facilities and the payment is processed. The different payment methodologies have various time implications, pending on the process involved to record and account for the payments. Payment for services can be made in the following manners:
EFT Payment and Direct Deposits An EFT payment can be made into our current account at:
Your deposit identifier must reflect your connectivity account number, which was sent to you via email when your equipment was made live. Payments may take 48 hours before it reflects in our bank facilities, depending on which Bank holds your account.
After your payment reflects in our bank, it can take 24 hours to process the payment against your connectivity account, which will then render your connectivity live. The responsibility is on you as the user to ensure that your EFT payment is made in time for effective processing, and to avoid suspension of your connectivity account.
Debit Order Payments
The order form makes provision for signing a debit order in favour of Itaga Trading. If you have opted for this method of payment, Itaga Trading will submit the debit order to your account at month end, and on successful receipt of your debit order, we will process the payment to your connectivity account.